Customer Service
- Shipping & Delivery
- Quality Hanger Co. provides a commitment of excellence in shipping. We guarantee that all our items will be shipped out the same day if the order is placed before 3 PM Pacific Standard Time Monday-Friday excluding National Holidays. We ship our items via UPS unless another method is specified during checkout. All of our shipments are guaranteed and insured to arrive to your address free of any damage or losses. If for any reason you receive a damaged product, please contact us within 72 hours of the delivery confirmation and please take pictures to document the damage. We will respond quickly and resolve this rare situation in a timely manner.
- Privacy & Security
- We are dedicated to providing our customers with a safe and secure shopping experience. No payment information is EVER kept on file, and our website is fully secure using the best data encryption in the industry. We don't sell your contact information to anyone, and your privacy is our main concern. Please click here to see our Privacy Policy.
- Returns & Replacements
- We will be more than happy to accept returns of brand new merchandise within 30 days of the invoice date. We do not accept returns without prior authorization. Please contact us directly by email with your return request, and we will promptly process your RMA so we can get the return back. All returns are subject to a 15% restocking fee, and initial shipping charges are non-refundable.
- Ordering
- We offer 24 hour a day, 365 days a year ordering through our safe and secure website www.qualityhangerco.com. We also are available for phone orders during normal business hours Monday through Friday not including holidays. If you are having difficulty placing your order via our website, please feel free to contact us for immediate assistance.
- Payment, Pricing & Promotions
- We do our very best to price our items properly right from the start. If for any reason you feel you were charged incorrectly, or there is an incorrect price on our website, we encourage our customers to let us know so we can immediately resolve the pricing error. Any sale price on any of our hangers is available only at the time of the sale, with no rain checks of any kind. We reserve the right to change prices if necessary.
- Viewing Orders
- You may view your order 24/7 on our website by visiting this link. No account or registration is required, only your Order ID, Last Name, and Email Address.
- Updating Account Information
- Should any information need to be updated at any time, please contact us immediately by clicking here. We will be more than happy to update any information including shipping addresses as quickly as possible, before your shipment leaves our facility.